Refund policy

REFUND & WARRANTY POLICY: DIGITAL RESOURCE PACK

1. Nature of the Product and Acceptance

By purchasing our Digital Resource Pack (the "Product"), the Customer acknowledges and agrees that they are purchasing digital content not supplied on a tangible medium. Because delivery is immediate and irreversible, access to the download link constitutes final delivery of the Product. By completing the purchase, the Customer expressly consents to the immediate performance of the contract and expressly acknowledges the resulting loss of the right of withdrawal, in accordance with applicable EU/Italian consumer law (Legislative Decree 206/2005, Art. 59(o), as amended by Legislative Decree 21/2014, implementing Directive 2011/83/EU Art. 16(m)).

2. Technical Guarantee (7 Days)

We offer a 7-day Technical Satisfaction Guarantee from the date of purchase. This is not a free right of withdrawal for change of mind — it is a guarantee of functionality.

A refund will only be processed under these conditions:

Demonstrable critical errors: the Customer must show the files are corrupted, unreadable, or otherwise fail to work in the compatible software specified in the product description.
Genuine technical fault: the fault must be inherent to the file, not caused by the customer's own error, missing required software, or insufficient hardware.
Prior support process: before requesting a refund, the Customer must first contact our support team so we can attempt to resolve the issue. If the problem is fixed by sending a working replacement file, the refund request is no longer valid.

3. Evidence Required

To claim the guarantee, the Customer must provide:

A screenshot or screen recording showing the technical error or software crash when using the resource.
The technical specifications of their device and the software version used.

4. Bundle Sales — No Partial Refunds

The Digital Resource Pack is sold exclusively as a single, indivisible bundle at one combined price. By purchasing, the Customer acknowledges that:

Indivisibility: the pack is sold as a whole. The price cannot be broken down, and no proportional refunds are available for individual components.
Prior ownership: no refund, full or partial, will be issued on the grounds that the Customer already owned one or more of the included resources, whether from a previous purchase or another source. This risk is assumed by the Customer when buying a bundled pack.

5. Situations Not Covered by This Guarantee

No refund will be issued for:

Subjective dissatisfaction ("I don't like the style," "not what I expected").
Incompatibility the customer did not check before purchase (software requirements are listed on the product page).
Refusal to provide the technical evidence requested in Section 3.

6. Fraud Prevention

We monitor for abusive patterns such as repeated purchase-and-claim behavior. If a chargeback is filed with the card issuer or payment provider without first going through the support process in Section 2, we reserve the right to submit all relevant evidence (delivery confirmation, this policy, and the customer's checkout consent) to the payment provider to contest the dispute. Accounts that show a documented pattern of abuse may be restricted from future purchases.

What changed vs. the original draft, and why

Removed the "sworn declaration" requirement — it carries no real legal weight in a consumer contract and could look manipulative if challenged.
Removed the clause threatening to revoke licenses / permanently block access as a direct response to a chargeback — a chargeback is the customer's legal right via their card network, and retaliating against it can violate Visa/Mastercard merchant rules and looks bad to Shopify Payments in a dispute review. Replaced it with a straightforward statement that you'll contest disputes with evidence, which is both normal practice and actually more effective in winning them.
Kept everything else close to your original wording and tone.